NOTE: refunds/ transfers can only be facilitated where the account is in credit or the monies were not intended for payment to Council eg incorrect biller code. Forms must be submitted by close of business Thursday to ensure processing for the following Wednesday.

Property details

Contact information

Refund

Enter your BSB in the format xxx-xxx. Include the dash after the first 3 digits, and no spaces.

Transfer

Proof of payment

NOTE: Proof of Payment for Refunds is an audit requirement. Proof (eg. copy of bank statement, B-pay transaction, Australia Post or Council receipt) must be submitted with this form unless a Council direct debit is in place.

NOTE: Proof of Payment is an audit requirement. Proof (eg. copy of bank statement, B-pay transaction, Australia Post or Council receipt) must be submitted with this form unless a Council direct debit is in place . 

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Eg copy of bank statement, B-pay transaction, Australia Post or Council receipt.

Declaration

Cairns Regional Council – Information Privacy Statement 

Your personal information has been collected for the purpose refunding and/or transferring a rates and water usage payment. You are providing personal information which will be used for the purpose of delivering services and carrying out council business. Your personal information is handled in accordance with the Information Privacy Act 2009 and will be accessed by persons who have been authorised to do so. Your information will not be given to any other person or agency unless you have given us permission or the disclosure is required by law.

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