Conditions of use
Parking:
1. By entering Lake Street Multi-Storey Carpark (‘the Carpark’), you accept the conditions of use. A copy of the Conditions of Use are displayed at the entrance to the Carpark.
2. The permit holder is authorised to park only in that part of the carpark instructed by an authorised Council Officer or Council Representative. Such persons shall observe all instructions and directions given or made by authorised Council Officer or Council Representatives relating to the use of, access to, or exit from the Carpark. Note: Failure to park in the correct location may result in the suspension of your access card.
3. Use of the Carpark is subject to Cairns Regional Council’s (‘Council’) Local Laws, which are available for viewing on Council’s website (Local Law Register).
Access and Hours of Operation:
4. The access card gives 24 hour vehicular access, seven (7) days a week. The Carpark operates 24 hours per day, seven (7) days per week and will not close (unless otherwise notified).
5. If the access card is used to gain vehicular entry into the Carpark, it must be used to exit the Carpark, at all times. Note: additional charges apply to weekend use.
Liability:
6. Cars are parked at the risk of the permit holder.
7. Cairns Regional Council shall not be liable for any injury, loss or damage from or to any vehicle, property or any person entering, on, or in the Carpark.
Payment of account:
8. All permit holders are required to have their access card paid monthly in advance.
9. All account payments can be made by prepaying on the access card at the pay station terminal located opposite the lift on the ground floor via cash, Mastercard or Visa.
10. Directions for permit holders on how to pay will be clearly displayed at the pay station terminal. Failure to pay will result in the permit holder being unable to enter/exit the Carpark. Payments are per calendar month.
Lost or stolen access cards:
11. Lost or stolen access cards must be reported, during business hours, to Council. A lost or stolen access card notification form must be signed by the permit holder and can be found on the Carins Regional Council website.
12. All fees and charges owing up until the day the access card was reported as lost or stolen must be paid by the permit holder.
Cancellation of permit:
13. To cancel the permit (and subsequently the access card), the access card must be handed back to Cairns Regional Council and a cancellation form must be signed by the permit holder. No refunds will be issued.
14. Cancellation forms can be obtained on the Cairns Regional Council website: (Cancellation Form).
Automatic cancellation of permit:
15. Where an account remains unpaid for fourteen days (14), the access card will be cancelled and the permit holder will be required to make application for a new access card (subject to availability). Access cards cannot be suspended.
Cairns Regional Council may cancel the parking permit:
16. Cairns Regional Council reserves the right to cancel the parking permit by giving one (1) week notice, in writing, to the permit holder. In such instances, Council shall refund the balance of the parking fee paid by the permit holder.
General information:
17. Your access card is identified by the number in the middle of the card. your access card number is linked to your Customer Profile. Your access card is used in place of paper tickets as only casual parking requires a ticket to be obtained upon entry.
18. If you are not in possession of the access card upon entry to the Carpark, you will be required to collect a casual parking ticket and pay the hourly parking tariff upon exit.
19. An operator is available to provide assistance to all customers via the ‘Help’ button on each Carpark terminal and pay station terminal. This service is available to assist you. By pressing either intercom button you will be able to speak to the operator or you can also telephone 1800 819 560.
Access card usage procedure:
20. Use your access card each time you enter or exit the Carpark. The terminal display will advise of your access card’s paid expiry date each time it is used.
21. Scan your access card in front of the yellow arrows at each terminal even if the barrier is raised. Never insert your access card into the entry or exit terminals.
22. Access Cards cannot be shared throughout the day. Note: you must keep your card in sequence (i.e. entry, exit) otherwise your card will not work.
Access card activation and payment procedure:
23. Upon first use of the Carpark and activation of the access card:
a. Collect a casual parking ticket from the terminal upon entry to the carpark Carpark.
b. Attend the pay station terminal immediately after entry.
c. Press the ‘Help’ button and swipe your access card on the yellow symbol at the pay station terminal when instructed by the operator (the fee payable will be displayed on the screen).
d. Make payment of the displayed fee.
e. The system will allow your access card to be used to exit the Carpark.
24. To extend the access card for a further month period, payment must be made prior to the expiry date of the access card:
a. Use your access card to enter the Carpark.
b. Attend the pay station terminal immediately after entry.
c. Press the ‘Help’ button and swipe your access card on the yellow symbol at the Pay Station Terminal when instructed by the operator (the fee payable will be displayed on the screen).
d. Make payment of the displayed fee.
e. Your access card validity will be extended by the relevant time period.
Note: the expiry date on your card will be extended by the indicated time period upon successful payment of the fee. E.g. The access card expiry date is 31 December and the monthly renewal fee is paid on 28 December, then the new expiry date is 31 January.
f. Continue to use your access card as instructed.
Consequences of failing to follow the payment procedure:
25. Failing to ensure that your access card is current and does not require payment will result in the following consequences:
a. Your access card will not work to allow vehicular entry and exit;
b. You will be required to contact the operator via the intercom to request assistance and provide an explanation; and
c. You will inconvenience and delay yourself and any other customer who are leaving the Carpark at the time.
26. Failing to scan your access card into a terminal where the barrier is raised will result in the following consequences:
a. Your access card will go ‘out of sync’ and will not work at the next terminal;
b. You will be required to contact the operator via the intercom to request assistance and provide an explanation;
c. You will inconvenience and delay yourself and any other customers who are using the Carpark at the time.
27. Continued failure to follow the procedures of and adhere to the Conditions of Use will result in your access card being cancelled.
Preventing damage to your access card:
28. Do not leave your access card in your vehicle
29. Do not expose your access card to excessive heat
30. Do not store your access card near magnetic devices or where there is a strong magnetic field (i.e. car speakers, mobile phones, magnetic in-store security devices, etc.); and
31. Treat your access card carefully (like you would your Credit Card).