CREATIVE LIFE

Operational Procedure

CODE OF CONDUCT – TANKS ARTS CENTRE

Intent        To outline the Code of Conduct for hirers, contractors and volunteers when at Council facility, Tanks Arts Precinct.

Scope       Applies to all hirers, contractors, volunteers and people utilising the above- mentioned facility.

PROVISIONS

The purpose of this Code of Conduct is to outline:

• general standards of work behaviour, integrity and ethical conduct expected of hirers, contractors, volunteers and all employees of hirers.

• general standards of work behaviour, integrity and ethical conduct expected of Cairns Regional Council employees.

• standards for compliance with the statutory duty to act honestly and exercise due diligence and a high degree of care.

EXECUTIVE SUMMARY

The Code of Conduct is a set of standards and behaviours related to the way we do our work. It puts responsibility on each of us to use sound judgement while at work. All hirer, contractors, staff and volunteers (regardless of employment status, role or position) must be familiar with and follow the spirit and content of the Code.

All parties are responsible for conducting themselves within the spirit of the Code. As a general guide, you should:

• Always demonstrate appropriate behaviour towards others by acting with trust, respect, honesty, fairness, sensitivity and dignity.

• Provide the highest level of customer service.

• Maintain privacy and confidentiality

• Act honestly and in good faith when raising complaints.

• Never misuse Council assets (e.g. property, plant, equipment or information etc.).

• Act with diligence, care and attention.

• Commit to going home safe and well today and everyday by adhering to all work health and safety obligations imposed by the venue and ensure anyone working at the venue on your behalf complies with all work, health and safety instructions.

OUR STATEMENT TO YOU.

Cairns Regional Council (“Council”) conducts its business with integrity, honesty and fairness, and complies with all relevant laws, regulations, codes and corporate values. Everyone working for Council must follow the highest standards of behaviour when dealing with customers and each other. Our leaders must encourage a culture where ethical conduct is recognised, valued and followed at all levels. Council actively supports, encourages and develops its employees to work safely; be customer focused; use technology and Council’s assets efficiently; adapt to changes and improve their own capability; and contribute to Council’s Corporate and Operational Plans.

OUR EXPECTATIONS

Behaviour Towards Each Other

We must all treat others with trust, respect, honesty, fairness, sensitivity and dignity. This means treating people as we would like to be treated. If you are supervising or managing others you have a special responsibility to model this kind of behaviour, and to ensure that the people you supervise understand the standard of performance and behaviour that is expected of them while on our premises. Council values diversity, and expects all its employees, hirer, contractors and volunteers to accommodate and respect different opinions and perspectives, and to manage interpersonal disagreements by rational debate. We must also be concerned for the safety, health, and welfare of ourselves, our fellow workers, and the public, to ensure that our conduct reflects Council’s commitment to a workplace that is inclusive and free from harassment. Effective teamwork is an essential part of a productive workplace culture and hirers and employees need to work co-operatively to achieve this.

Acting within the law

Whilst on Council’s site, you are expected to comply with applicable legislation, awards and workplace health and safety, council decisions, policies and local laws. You have the right and responsibility to respectfully question any work, particularly if you think there is an imminent risk to the safety of yourself or others, there is a better way of doing something, or if you think that a direction may be in breach of the law. Please consult with your site contacts to ensure any safety concerns are addressed.

Raising Concerns

Whilst on our site you have the right to comment on or raise concerns with your Council representative about Council policies and practices. However, you must do this in a reasonable and constructive way and take responsibility for your comments and views. Further, you must accept that Council has the right to determine its policies, practices and priorities and that you must comply with all reasonable and lawful instructions, whether or not you personally agree with a given policy direction.

Work Health & Safety

Council is committed to going home safe and well today, and we reflect this in the way we conduct our business and Council activities. You must adhere to all Work Health & Safety obligations and other workplace legislative standards.

EXCALATION OF MATTERS

If you feel you have not received the appropriate service while on site at our facilities or if you feel any employees of Cairns Regional Council did not comply with the Code of Conduct then you may escalate your concerns to the below appropriate contacts;

Precinct Manager - Jillian Causer - j.causer@cairns.qld.gov.au - 40443515

ACKNOWLEDGEMENT OF THE CODE OF CONDUCT

I acknowledge that I have read and understood my obligations under the code of conduct while on site and will work with my Council counterparts in a positive manner to ensure work is conducted respectively, fairly and in accordance with relevant legislation. I understand the mechanisms available to me if I feel I have not received the appropriate service while on site at the Tanks Arts Centre facility.

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This Operating procedure is to remain in force until otherwise determined by the Precinct Manager of Tanks Arts Precinct.